SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING AND DELIVERY INFORMATION
PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.
PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.
ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION. CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR STORE.
PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CAN'T BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.
U.S. SHIPPING OPTIONS AND COSTS
RUUTID OFFERS FLAT RATE SHIPPING IN THE U.S. EXCLUDING ALASKA, HAWAII AND PUERTO RICO. FREE STANDARD GROUND SHIPPING FOR ALL ORDERS OVER $200. ORDERS ARE SENT VIA USPS, UPS AND FEDEX GROUND. MOST SHIPPMENTS TAKE 3-5 BUSINESS DAYS TO ARRIVE ONCE YOUR ORDER LEAVES OUR STORE.
WE ARE UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.
WE DO NOT SHIP TO PO BOXES.
INTERNATIONAL SHIPPING OPTIONS AND COSTS
INTERNATIONAL SHIPPING IS NOW AVAILABLE - USPS RATES. SUBJECT TO CONDITIONS AND SHIPPING RESTRICTIONS DUE TO COVID
FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES
IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (RUUTID) AT THE CUSTOMER’S EXPENSE.
DAMAGED/OPENED BOX
IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US AT SUPPORT@RUUTID.COM.
RETURNS
RETURNS AND EXCHANGES
ITEMS CAN BE EXCHANGED/RETURNED IN STORE (PLANO,TX) LOCATION ONLY WITHIN 15 DAYS OF PURCHASE FOR CASH BACK, 16-30 DAYS FOR STORE CREDIT ONLY. NO ONLINE EXCHANGES. ONLINE RETURNS ACCEPTED WITHIN 30 DAYS FOR DOMESTIC AND 45 DAYS FOR INTERNATIONAL, FROM ORDER DATE, SUBJECT TO REVIEW…NO USED, WORN OR DAMAGED ITEMS WILL BE REFUNDED. RETURN SHIPPING COST WILL BE DEDUCTED FROM REFUND.